Privacy Policy

Who we are

This privacy policy applies to the website operated by AUS Electrical & Air Service (https://www.auselectricalair.com.au), a licensed electrical and air conditioning contractor based at 929 Forest Rd, Lugarno NSW 2210. If you have questions about this policy or how your information is handled, contact us at auselectricalandair@gmail.com or 0403 337 877.

What information we collect

We only collect personal information that you provide directly to us, through the quote request form, the contact form, or by calling or emailing us. This may include your name, phone number, email address, suburb, and details about the electrical or air conditioning work you're enquiring about.

We do not require you to create an account, and we do not process any payments through this website.

How we use your information

Information submitted through our forms is used only to respond to your enquiry, provide a quote, and arrange or carry out the electrical or air conditioning work you've requested. We don't use it for unrelated marketing, and we don't sell or rent your information to third parties.

How your information is handled

When you submit the quote or contact form, the details are sent directly to our business email via Resend, a third-party email delivery service, and are not stored in a separate database on this website. Our website is hosted on Vercel, which — like most hosting providers — may log basic technical information (such as IP address and browser type) for security and performance purposes.

Cookies and tracking

This website uses Vercel Analytics to understand overall visitor numbers and which pages are popular. It's a privacy-friendly, cookieless analytics tool — it doesn't use cookies, doesn't track you across other websites, and doesn't collect personally identifiable information. We don't run any advertising trackers or third-party marketing pixels on this site.

Your rights

You can ask us at any time what personal information we hold about you, request that we correct it, or ask us to delete it, by contacting us using the details above.

Changes to this policy

We may update this policy from time to time — for example, if we add new tools or services to the website. Any changes will be reflected on this page.